Knoldus Inc

  Case Studies

Open access onboarding journey



TIDE-IAM provides a feature where users can aggregate all their banking and nonbanking accounts in a single dashboard. These users are basically called directors, Staff members, and Team members, where the Director is the main user who can aggregate the account directly, and if other users want to aggregate the account, the director sends them the invitation.

This complete service includes various services like user-management-service, KYC, and components like Gravitee access management and Gravitee API Gateway.


Here the main challenge was that users needed a direct invitation for aggregating the account. Tide IAM came up with a new service called User Registration Service, and this complete journey of registration is called Open Access Journey.


We have developed a service where users can register themselves and do the complete onboarding. Once the onboarding is done, users will be able to aggregate the accounts.

Here the user will be called an Applicant, and after the onboarding is done, the user will be called an OPEN ACCESS OWNER.

These roles and related permissions are stored in MongoDB, and based on the journey flow it gets changed.

What is the purpose of these Open Access Services?

Service is to power the Open-access (aka Trial Switching) capability, which is to support Non-Tide Accounts (external) and Non-Tide members to be able to use Tide.

Process of onboarding Journey :

This onboarding journey includes the following steps for the user :

Architecture for open access onboarding :



Download the detailed version of the case study:

    Get In Touch:

    Looking for similar or other solution for the healthcare industry? Get in touch or send us an email at We are proven, experienced Certified Lightbend Partner, available for partnering to make your product a reality.

    Follow our thinking:

    Share this successful story: