A few of the results achieved -
About the Organization:
A global leader in health technology, this organization is revolutionizing the way patients receive care and enabling better outcomes across the healthcare continuum. Headquartered in the US, our partner is an industry leader in diagnostic imaging, image-guided therapy, patient monitoring, and health informatics, along with consumer health and home care.
The company has been a pioneer in the medical alerts category in North America and still holds the #1 position in the industry. Leading the industry since the last four decades, the organization is catering to over 7 million seniors and their family members through a network of more than 2,500 hospitals and senior living facilities.
The motivation behind their caregiving products is to make it easier for the family members of aging loved ones to take care of them. The company provides an easy-to-use medical alert system that lets you summon help at any time of the day or night, even by someone who cannot speak.
Help is available at a click of a button present on a wristband or pendant. A trained Personal Response Associate will ensure that you get 24/7 prompt and speedy help.
However, the technology was witnessing a few challenges because of the rising customer expectations.
Knoldus worked closely with the health-tech giant to digitize their existing stack and help them with enhanced customer experience. Here are the solutions that have been implemented: